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BRB on-line shop
Cancelling an order
Tracking an order
Buying Goods from BRB
About the On-line Shop
Terms and Conditions
Buying Goods from BRB
We currently only accept orders through the Site for addresses within the UK. If you live outside the UK and wish to place an order, please e-mail GillianAshley@brb.org.uk, or telephone +44 121 245 3500. Please see the Delivery section to find out more. All contracts for goods displayed on this website are subject to our Terms and Conditions of Sale.
At the top right of the pages of the Online Shop there is a Your basket link; this is your shopping basket and is always on the screen. Once you have found the item you wish to buy, choose the quantity you require and then add it to your basket. To view the contents of your basket at any time just click this link.
You can keep adding items to your basket until you are ready to complete the order. Whilst viewing the contents of your basket you can change quantities or remove items at any time.
The checkout process
We have tried to make the checkout process as straightforward and simple as possible. You will be asked for a delivery address, and also a contact number and e-mail address in case there are any queries regarding your order. We will not use your telephone number for any other reason, unless you have given us express permission to do so.
The final step is to give us your payment details and to confirm the order. Once you have confirmed your order an online confirmation page will be displayed with details of your order and your order number. This number will also be confirmed to you by e-mail and will be required if you wish to track your order. See the Tracking an Order section for further information. At this stage we will merely be confirming the details of the product that you have ordered and will not have accepted your order. We are not obliged to supply the goods that you have ordered.
When we start processing your order we will send you an e-mail accepting your order. The contract between us is only made at this stage. You are then committed to purchasing the goods you have ordered from us (subject to the right to cancel contained in our Terms and Conditions). You will then receive a further e-mail when your order has left our warehouse.
The price payable by you for the goods you have ordered from us is the price set out on this Site at the time when you place your order. If there is an error in the price shown on the Site we will inform you of the current price and give you the opportunity to cancel your order prior to the delivery of the goods.
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