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BRB on-line shop

Cancelling an order
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About the On-line Shop
Terms and Conditions

Cancelling an order

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days starting from the day after the goods have been received by you the customer. You have a right to this ‘cooling off’ period during which you may cancel an order for any reason.

If you wish to change or cancel an order then please do so as soon as possible. Please contact us on 0121 245 3500 (+44 121 245 3500 if outside the UK) quoting your order number so we can try and amend the order before it is sent out.

Within hours of your order being received, we may have already packaged the goods and made arrangements for them to be sent to you. If this is the case then we cannot always stop the order from being sent and you will have to return it to us following delivery. We have a right to ask you to pay to return these goods to us. This will be the only charge levied against you. All other monies will be returned to you including the initial cost of shipping goods to you. Where the goods are not returned to us, we may deduct the cost of recovering the goods following cancellation. In the event of a cancellation we will return your money within 30 days of notification.

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