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About the On-line Shop
Terms and Conditions
Normal delivery time inside the UK is two to three working days from time of dispatch. Delivery time outside the UK will be agreed depending upon method of delivery when an order is accepted.
The delivery time given is approximate and delays can sometimes occur. You will receive an e-mail informing you when your order has been dispatched; if your order fails to arrive within a few days of the time indicated, please contact GillianAshley@brb.org.uk
We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands. Delivery to addresses on islands or in remote areas of the UK mainland can take longer than our usual delivery times.
If the total weight of your order is less than 800g we will use Royal Mail first class post to dispatch your goods, unless your order is of high value - when we use secure delivery details of which we set out below. If the goods you have ordered weigh more than 800g we will deliver using Parcel Force. Royal Mail delivery does not require signature and it is not possible to track your goods online. Please allow up to three working days for your order to arrive after you receive confirmation that it has been despatched. The following table
is used to calculate the cost of delivery by weight.
Secure delivery for valuable items:
For extra security and speed, we will only send valuable items such as jewellery by special delivery. The cost is £ 5.75 per parcel. Up to two delivery attempts are made per parcel and a signature is required upon receipt.
Outside the UK
For all orders outside the UK, please contact GillianAshley@brb.org.uk, or call +44 121 245 3500. An approximate price for delivery will be quoted to you, either immediately or during a follow-up phone call, depending upon the method of delivery preferred and the type of goods purchased.
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